1. Policy Introduction
77zeetben ("we", "our", "platform") operates a safe and reliable online casino and betting platform for players in Bangladesh. This privacy policy ("policy") describes how 77zeetben collects, uses, stores, and protects your personal information through our website, services, and all related channels.
By using our platform or registering an account, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with this policy, please stop using our services and contact us to close your existing account.
2. Types of Information Collected
We may collect various types of information from you. These can broadly be divided into two categories: information you provide voluntarily and information collected automatically while you use our platform.
2.1 Personally Identifiable Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Mailing address and residential information
- Occupation and source of income (for anti-money laundering requirements)
2.2 Financial Information
- bKash, Nagad, or Rocket mobile banking account numbers
- Bank account details (for bank transfers)
- Transaction history: deposit, withdrawal, and betting records
- Time and amount of financial transactions
2.3 Technical Information
- IP address and geographic location (country and city level)
- Device type, operating system, and browser information
- Your navigation patterns on the website and session duration
- Login time, logout time, and platform usage patterns
- Information collected through cookies and similar tracking technologies
2.4 Gaming Activity Information
- Which games were played and for how long
- Bet amounts and win/loss records
- History of bonus and promotion claims and usage
- VIP level and points earning history
3. How Information Is Collected
77zeetben collects information through the following methods:
- Registration and Verification Process: Information you provide in the form when opening an account.
- KYC Verification: Documents submitted for identity verification.
- Transaction Processing: Information exchanged with payment providers during deposits and withdrawals.
- Live Chat and Email Support: Information provided when contacting customer service.
- Automated Technologies: Through cookies, web beacons, and log files.
- Third-Party Sources: Information received through fraud prevention and identity verification services.
4. Purpose of Using Your Information
77zeetben uses your information only for specific, legitimate, and clearly defined purposes. The main purposes for which we use your information are described below:
4.1 Service Delivery and Operations
- Account creation, verification, and management
- Processing deposits and withdrawals
- Providing bonuses, cashback, and VIP benefits
- Personalizing the gaming experience
4.2 Legal and Regulatory Compliance
- Complying with Anti-Money Laundering (AML) guidelines
- Age verification to prevent minors from gaming
- Fraud detection and prevention
- Providing required reports to relevant authorities
4.3 Customer Service and Communication
- Handling support requests and resolving complaints
- Sending important account-related notifications
- Relevant promotional messages (based on your consent)
4.4 Security and Risk Management
- Preventing unauthorized access and protecting accounts
- Detecting suspicious activity
- Monitoring responsible gaming patterns
5. Sharing Information with Third Parties
77zeetben does not sell or rent your personal information. However, information may be shared with specific third parties in the following limited circumstances:
- Payment Processors: bKash, Nagad, Rocket, and bank transfer services receive limited information necessary to complete transactions.
- Identity Verification Services: Accredited verification agencies may receive information to complete the KYC process.
- Game Software Providers: Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other providers receive the minimum information needed to operate games.
- Law Enforcement Authorities: In cases of legal obligations, court orders, or valid requests from government agencies.
- Fraud Prevention Services: To ensure the security of accounts and transactions.
- IT Infrastructure Providers: Cloud hosting and data storage service providers who operate under strict confidentiality agreements.
6. Cookies and Tracking Technologies
77zeetben uses cookies and similar technologies to improve your experience and ensure the platform functions correctly.
6.1 Types of Cookies
- Essential Cookies: Required for maintaining login sessions, security verification, and core platform operations.
- Functionality Cookies: For remembering your preferences, language settings, and gaming preferences.
- Analytics Cookies: For monitoring website usage and improving performance.
- Security Cookies: For fraud detection and account protection.
6.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. Please note that disabling essential cookies may affect some core platform functions and you may not be able to log in properly.
7. Data Security Measures
77zeetben has put industry-standard security measures in place to protect your information. Our security framework includes the following elements:
- SSL Encryption: All data exchanged between our website and your device is protected by 256-bit SSL encryption.
- Data Encryption: Sensitive stored data (passwords, financial details) is kept in encrypted form.
- Access Controls: Access to your information is restricted to authorized personnel only, on a need-to-know basis.
- Regular Security Audits: Regular security reviews are conducted to identify vulnerabilities.
- Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
- Firewall and Intrusion Detection Systems: Advanced technology to prevent unauthorized access.
While we are committed to maintaining the highest level of security, transmitting information over the internet is not entirely risk-free. If you suspect a security breach, contact us immediately.
8. Data Retention Period
77zeetben retains your information only for as long as it is necessary or legally required.
- Active Accounts: All relevant information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a minimum of 5 years due to legal and regulatory requirements.
- Transaction Records: Financial transaction records are retained for the period set out under AML guidelines.
- Customer Service Communications: Support conversation records are generally retained for 2 to 3 years.
Once the retention period ends, information is securely deleted or anonymized so that your identity is no longer identifiable.
9. Your Rights
As a user of 77zeetben, you have the following rights over your personal information:
9.1 Right to Access Information
You may request a copy of the information we hold about you. We will fulfill this request within a reasonable time.
9.2 Right to Correct Information
If any of your information is inaccurate or incomplete, you may request a correction. Some corrections may require a verification process.
9.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations may not be possible to delete.
9.4 Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. Every promotional communication will include an option to unsubscribe.
10. Protection of Minors' Information
77zeetben is intended for individuals aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.
Age verification is a mandatory step in our registration process. If a user registers by providing a false age and this is later confirmed, their account will be closed immediately and the collected information will be deleted.
If you suspect that a minor you know is using our platform, please notify us immediately.
11. Changes to the Policy
77zeetben may update this privacy policy from time to time. Reasons for changes may include:
- Launching new services or features
- Aligning with legal or regulatory changes
- Improving security practices
- Changes to business structure
For any significant changes, we will send a notification to your registered email address or display a clear notice on the platform. Continued use of our platform after changes will be considered acceptance of the updated policy.
The "Last Updated" date shown at the top of the policy always indicates the date of the most recent revision. We recommend that you review this page regularly.
12. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the contact details below:
- Email: [email protected]
- Live Chat: Support available in Bengali 24/7
When submitting a data protection request, please use the email address registered to your account so that we can verify your identity quickly and securely.